Last Updated: 7 April 2026
The Big Conversion Company Ltd. (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thebigconversioncompany.co.uk (the “Site”) and when you engage our home renovation and construction services.
We are a “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, title.
- Contact Data: Billing address, project address, email address, and telephone numbers.
- Project Data: Details about your home, current garage/loft status, and renovation requirements.
- Usage Data: Information about how you use our website.
2. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use it to:
- Provide quotes and perform the contract we are about to enter into or have entered into with you.
- Manage our relationship with you (e.g., project updates).
- Improve our website and services.
- Comply with legal or regulatory obligations.
3. Legal Basis for Processing
We process your data based on:
- Contractual Necessity: To provide the renovation services you requested.
- Legitimate Interests: To run our business efficiently and provide excellent service.
- Consent: Where you have specifically opted-in to receive marketing (which you can withdraw at any time).
4. Sharing Your Data
We may share your data with:
- Sub-contractors: Trusted local tradespeople (plumbers, electricians) who need your details to perform work on your project.
- Professional Advisers: Accountants, insurers, and legal experts.
- Regulatory Bodies: If required by law.
We do not sell your personal data to third parties.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax and contract purposes).
7. Your Legal Rights
Under the UK GDPR, you have the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to or restrict processing of your data.
- Request the transfer of your data.
- Withdraw consent.
For more information on your rights, you can visit the Information Commissioner’s Office (ICO).
To exercise these rights, please contact us at the email address provided above.
8. Cookies
Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.
9. Changes to This Policy
This Privacy Policy should be read alongside our Website Terms and Conditions.
Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates.
