Privacy Policy
Last updated: 17 August 2026
The Big Conversion Company Ltd. (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thebigconversioncompany.co.uk (the “Site”) and when you engage our home renovation and construction services.
We are a “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
How to contact us
- Email: hello@thebigconversioncompany.co.uk
- Phone: 01202 090 333
- Registered company number: 13931491
- Address: 87 North Road, Poole, Dorset, England, BH14 0LT
1. Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Name, title.
- Contact Data: Billing address, project address, email address, and telephone numbers.
- Project Data: Details about your home, current garage/loft status, and renovation requirements.
- Usage Data: Information about how you use our website.
2. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use it to:
- Provide quotes and perform the contract we are about to enter into or have entered into with you.
- Manage our relationship with you (e.g., project updates).
- Improve our website and services.
- Comply with legal or regulatory obligations.
3. Legal Basis for Processing
We process your data based on:
- Contractual Necessity: To provide the renovation services you requested.
- Legitimate Interests: To run our business efficiently and provide excellent service.
- Consent: Where you have specifically opted-in to receive marketing (which you can withdraw at any time).
We also rely on legitimate interests to record how you first reached this website — for example a search engine, an advert, or a link from another site — so we can tell which of our advertising is worth continuing. That record never includes your name or contact details.
4. Sharing Your Data
We may share your data with:
- Sub-contractors: Trusted local tradespeople (plumbers, electricians) who need your details to perform work on your project.
- Professional Advisers: Accountants, insurers, and legal experts.
- Regulatory Bodies: If required by law.
We also use these companies to run this website and our enquiry system. They act only on our instructions:
| Company | What they do for us | Where |
|---|---|---|
| Cloudflare | Serves this website and protects it from attack. | Servers worldwide, including the UK. |
| Supabase | Stores your enquiry in the database behind our enquiry system. | European Union. |
| Resend | Delivers the email that tells us you have been in touch. | United States. |
| Google Analytics | Counts visits, if you accept analytics cookies. | United States. |
Some of these are based outside the UK. Where that is so, the transfer is covered by the UK’s approved safeguards — either a country the UK has ruled adequate, or the standard contractual clauses with the UK addendum.
We do not sell your personal data to third parties.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Enquiries travel over an encrypted connection and are stored in a database reachable only by us and our platform provider, behind individual logins.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax and contract purposes).
7. Your Legal Rights
Under the UK GDPR, you have the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to or restrict processing of your data.
- Request the transfer of your data.
- Withdraw consent.
To exercise these rights, email hello@thebigconversioncompany.co.uk. We will respond within one month, and there is no charge.
For more information on your rights, you can visit the Information Commissioner’s Office (ICO). If you are unhappy with how we have handled your information, please tell us first so we can put it right — you also have the right to complain to the ICO at ico.org.uk/make-a-complaint or on 0303 123 1113.
8. Cookies
Our website uses cookies to distinguish you from other users. You can set your browser to refuse all or some browser cookies, but this may affect website functionality.
Nothing that needs your permission is stored before you give it. When you first arrive you will see a banner with two equally weighted options; until you choose, no analytics cookies are set. Declining, or ignoring the banner, does not limit the site — every page, every form and the phone number behave the same.
Our cookie policy lists every cookie and everything else kept in your browser, what each one is for, and how long it lasts.
9. Changes to This Policy
This Privacy Policy should be read alongside our Website Terms and Conditions.
Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates.