The Big Conversion Company. Terms and Conditions.

The Big Conversion Company Ltd.

We urge all our customers to thoroughly review our Terms and Conditions before accepting any work to be carried out by The Big Conversion Company Ltd. It’s crucial that you inform us of any Terms and Conditions or expectations of your own that you would like included before work commences. We prompt all our customers to express any issues they believe might arise.

Terms and Conditions

Our quotations are produced with as much detail as possible to avoid any misunderstandings. If something is missing that you would like included, please let us know and we will revise the quotation accordingly. Any additional works found necessary are to be agreed with the client and a separate revised or ‘extra to contract’ quotation provided.
Definitions – 2.1 Contractor: The ‘contractor’ is The Big Conversion Company Ltd. 2.2Client: The ‘client’ is a person or entity seeking goods and/or services from the contractor. 2.3 Quotation: A quotation is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Quotation’, no other document is intended to be an offer and is not recognised or may be relied upon as such. A quotation price may alter if unforeseen circumstances arise which lead to greater costs being incurred by the contractor, this also includes the rise of materials from accepting the quotation to commencement of works. 2.4 Estimate: An ‘estimate’ is a formal offer made by the contractor to the client within a hard copy or electronic document, headed with the title ‘Estimate’ or ‘Estimation’’, no other document is intended to be an offer and is not recognised or may be relied upon as such. An estimate is an estimation of cost, not a definitive quotation and may be subject to variation or change. 2.5 Contract: A contract with The Big Conversion Company Ltd constitutes an offer by the client, to purchase goods and/or services in accordance with these terms and conditions. The customer is deemed to have read and satisfied themselves of the accuracy and content of the contract offer in terms of specification, charges, price and meaning of terms and descriptions as outlined in a ‘Quotation’ document headed and conspicuously identified as a ‘Quotation’, ‘Estimate’ or ‘Estimation’ provided by The Big Conversion Company Ltd. The client acknowledges that they have not relied on any statement, promise, representation, assurance warranty or offer which is not set out in a document supplied by the contractor titled ‘Quotation’, ‘Estimate’ or ‘Estimation’. Any verbal estimate given to the client by The Big Conversion Company Ltd will always be supported by a written quotation or estimate.
Working Arrangements: All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8 am – 6 pm Mon – Fri, Sat 8 am – 1 pm), unless otherwise agreed.
Both Contractor and client to agree practical arrangements on working methods that provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.
Free access is required for delivery of building materials, plant, machinery and skips etc.
All building and other materials provided by the main contractor, or their sub-contractors remain the property of The Big Conversion Company Ltd until full and final payment is received via Bank Transfer or cash (see item 9). Unless otherwise agreed in a quotation (or other document), surplus building materials, waste materials and off cuts etc remain the property of The Big Conversion Company Ltd or our subcontractors or our suppliers. After final payment the client takes ownership of the; materials used to carry out the work only.
Access to and collection of used or unused building materials, equipment, and plant etc remains in place until full and cleared final payment is received.
Accepting a written quotation, estimate or estimation from The Big Conversion Company Ltd and agreeing to the commencement of works will allow these terms and conditions to come into affect. By way of a verbal or written or emailed purchase order from the client for products, goods and or services [with or without an accompanying deposit payment], the client enters into a contract with The Big Conversion Company Ltd [separate and distinct from any associated contract entered into between the client and The Big Conversion Company Ltd] comprising of an offer to the client, due consideration of the offer by both or all associated parties and acceptance of the offer by the client. To this extent this contractual agreement, and acceptance of the agreement by the client, cannot be superseded by any other agreement or contract either written or verbal, signed or unsigned, as this instrument contains the entire agreement of the parties with respect to the subject matter hereof and there is no other promise, representation, warranty, usage, or course of dealing affecting it. To this end any ‘previous agreements clause’ of any subsequent contractual document, whether signed as part of a later written contract with the client or not, will not be accepted as a variation in or to this original contractual agreement. The client or The Big Conversion Company Ltd may withdraw from the quotation offer prior to commencement of works without sanction or penalty however any deposit paid by the client will be used to pay for any bespoke materials ordered on the client’s behalf and any bespoke materials under these circumstances will be forwarded to the client to include delivery costs. Any document produced by The Big Conversion Company Ltd without the heading ‘Quotation’ or ‘Estimate’ or ‘Estimation’ will not be recognised or accepted as a valid offer of quotation and will not form a contract.
The main contractor, being The Big Conversion Company Ltd, may employ both direct and sub-contract labour to work on site. Each individual contractor takes full responsibility for their own third-party liability. The main contractor will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client (see article ‘9’).
Payment: Payment can be made via Bank Transfer or in cash and a receipt for payment will be given. Bank Transfer details can be found at the bottom of your invoice. A down payment will be required for purchasing materials. Part payments, interim payments and deposits will be agreed prior to commencement of works. Stage payments and final payments on completion of a contract is not reliant on the presentation of completion certificates with respect to NICEIC, GAS SAFE or Building Control Completion Certificates as they are subject to third party administration by the Local Authority etc. If a payment is not paid in full according to an agreed payment schedule The Big Conversion Company Ltd reserves the right to terminate the contract and will recover all monies and costs owed by the client.
Insurance – Public Liability: Public Liability Insurance is provided up to the sum of £2,000,000. All usual general building practices are covered within our insurance policy. A copy of the insurance certificate can be provided on request.
All client information is retained in accordance with the Data Protection Act 2018 and all personal and other client details will remain confidential.
In the event of unforeseen difficulties arising, or any other circumstantial changes, the quotation price or estimated cost may be revised to reflect the situation at hand before or after commencement of work.
The client, the client’s architect or agent is responsible for any architectural design, product design, or any other design or associated scheme.
Further to the request for a quotation or estimate from a client, we will in turn make a request for the customer’s design requirements i.e. architectural or other design, product requirements, style, proportions, measurements, required materials [whether they match an existing design or otherwise] and any other requirements of design such specification and texture of textiles, locking, latching, fastening, bolting mechanisms etc of windows, doors hatches and roof lights, colour, finish, glazing styles and glazing specifications details of floor and carpet design, paint and varnish specifications and all other aspects of design. The client shall be entirely responsible for their own design requirements and design specification in terms of performance, workability, and fitness for purpose. The Big Conversion Company Ltd can assist in the process of design, by sharing of experience and the like, on the understanding that our company will bear no responsibility for the workability, fitness for purpose or any other outcome or eventuality concerning the end design.
Replication of existing design: If a client makes a request for a new product to match an existing or original design specification, we will endeavour to match the specifications of the requested design (like for like) at the sole risk of the client. When matching the design of another product [existing, original, or otherwise] it should be understood that the source or original design may have unknown design flaws that could render the product and any duplication of the original product, unfit for purpose in some way. An unproven design can be reproduced by us but it should be understood that this will always be at the sole risk of the client and The Big Conversion Company Ltd will bear no responsibility for the product’s functionality or fitness for purpose.
Guarantees: All customers will benefit from a full guarantee on our workmanship for a period of 12 months. The guarantee only covers work completed by The Big Conversion Company Ltd on new build work, renovations, restorations, refurbishments, and alterations. Repairs to buildings, roofs, infrastructure or any existing workmanship or related materials are not covered by our guarantee. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction but does not guarantee the integrity of any existing structures, materials, or decorations. New build structures only (roofs, flashings to new roofs and new vertical brickwork joints to existing masonry) are covered by our guarantee against water ingress, ingress of water through existing structures are not covered by this guarantee. Subsidence issues (sinkage below slabs, subsidence below new or existing foundations or movement of foundations or floors etc) are not covered within our guaranteed agreement. In the event of a failure beyond the guarantee period we will be happy to investigate the cause and negotiate a solution to the problem without delay (if it is found that our company is wholly responsible for the failure) and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guaranteed dates or to items not covered by our guarantee. Decorations are signed off on completion and not covered by guarantee.
No responsibility is taken by the contractor for the presence of perished, infested, or rotten timber (or any other perished, rusty, infested, or rotten materials) in existing structures such as doors, constructional or other timbers, windows, and frames whether detected or undetected at the time of contract.
Extras will only be undertaken further to both full discussion with the client, and, verbal or written agreement, and charged at the agreed rate.
Protection of existing surfaces (floors, carpets, curtains, doors, and furniture etc). Whilst we endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care in our working practice, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost and prior to the commencement of work.
Any damage that is caused to the property from severe weather whilst the work is being undertaken is down to the responsibilities of the customer. We, The Big Conversion Company Ltd can repair or fix any damage occurred by any weather, however this will be at an additional cost.
Damage to front and rear Gardens: While we make every effort to ensure the safety and protection of the property during the project, we cannot be held responsible for any damage caused to the garden or its components. Including but not limited to the plants, trees, structures, or irrigation systems. Any unforeseen damage that occurs because of the project, including natural wear and tear, adverse weather conditions, or acts beyond our control, shall not be deemed our liability. It is the responsibility of the property owner to undertake the necessary measures for the repair or restoration of the garden and its features affected by the project.
Building Control: Inspections and other related issues concerning the Local Authority Building Control Department can be managed by The Big Conversion Company Ltd if requested by the client in advance and details of these arrangements are confirmed in writing by both parties. Payment on completion of a contact is not reliant upon presentation of Building Control Completion Certificates as delays are sometimes possible due to Local Authority administration issue.
Contract duration: An approximate duration time for work to be carried out can be found on our contracts. The ‘Contract duration’ is to be used as a guide only and will not affect the agreed contract price i.e. if a contract takes longer than expected no extra charges will be levied unless previously agreed and conversely if good progress is made and a contract takes less time to complete than expected, the client should not expect to receive a discount.
Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Subcontractor discounts are given unless agreed and confirmed in writing.
When plastering is completed by The Big Conversion Company Ltd, any minor imperfections and hairline cracks are to be rectified when decorating. If we, The Big Conversion Company Ltd do not undertake the decorating it is down to the customer/decorator to rectify them. This also applies to any existing holes or cracks within the property.
Builder’s waste is deemed to be waste generated by the contractor whilst carrying out building works and includes materials taken down or demolished by the contractor, this material can be used by the contractor or client for hardcore or masonry infill etc if suitable for the purpose. All removal of waste is the responsibility of the client. Arrangements for removal can be made on behalf of the client prior to work commencing and at an additional cost.
The Big Conversion Company Ltd reserves the right to terminate an agreed contract if the client is in breech of these terms and conditions.
We will endeavour to always employ a helpful attitude and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking weather conditions into account and availability of specialist materials and unforeseen circumstances etc.